Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Community Services


The service has got a lot worse

My electric indoor/outdoor chair needed new tyres. I waited over 2 months. The chair then broke (back axle broke & wheel fell off). I spent 2 1/2 weeks on my bed before a loan chair came. My feet can't reach the foot plate so we have strapped an old biscuit tin for my feet to rest on. It only travels at 1 1/2 mph so it is impossible to go out.. I don't know how long it will take to repair my chair. this happens in a change of service repairers. No communications from anyone. I always have to ring them