Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Community Services


Podiatry service stopped treating my son

When the new service provider took over my son who has significant foot problems was taken off the list to receive care. We were not consulted at all about this and only when I called them did they admit they had no health information on his file and did not check before removing him from the list. In fact my son has significant health issues which means he does need regular appointments. Once treated and back on the list they have been great.