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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Community Services



Unprofessional and rude

Resident in pain catheter blockage, Care coordination centre, 3am still awaiting. 12.pm. Rang 3 times wasn't asked who I was, rude on phone, advised to ring 999 if no nurse within hour. Nurse entered building was rude and stated only have 10 minutes your lucky it was me, anyone else would have made you wait.

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