Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk County Council


ES Pointless

As a family with a child with very specific medical and learning disability needs we've found the safeguarding process almost laughable at times. We have even done a safeguarding ourselves to try and get more help but when they've called nothing else is done to address the issue and they just say you're doing your best. They themselves have identified risks but then put nothing in place to address the issue.