Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Suffolk County Council


Service didn't match expectations

Suffolk Careline EmergencyPlanning As a carer I was given a grant for a respite break by SCC. In discussion with a social worker we arranged for family to care for my husband over the week I would be away. Unfortunately, family members were unable to carry out all the care required and really struggled with my husband due to the nature of his dementia. When the family called the family carers emergency planning service that we had previously registered with, they couldn't help and said that I should've booked 2 weeks ahead and that it wouldn't kill him to have the problems for a week. Our family were unable to get my husband up, get him to drink or have a shower and we had thought family would be able to cope. What is the point of registering for emergency support if when you need help they say you should book. Our family had to struggle until I got back as the service offered no help.