Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk County Council


SCC cut care package early

The times that the carers came in were not good so it meant mum was going to bed at about 19.30 -20.00 with help from carers but then in the morning visits were until nearly 10.00. Mum then struggled to get herself up so they cut off her care after just 2 weeks of a 6 week package. It was taking her 3 hours to get herself up, dressed and having breakfast.