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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk County Council



Playing Russian Roulette with my mother’s lif

My poor mum has had the misfortune of coming under the care of Suffolk Social Services, and one particularly unprofessional Independent Welfare Practitioner, due to her dementia. They are now playing Russian Roulette with my mother’s life, shifting her from an assessment ward in a dementia hospital into a highly unsuitable care home without next of kin agreement. She only lasted three weeks there before having to return to the hospital in a much worse physical and mental state. During this time key information about her health was deliberately mis-held from her daughters. After three weeks back in the hospital we were told she was being moved onto a more permanent ward in the same hospital and then suddenly with less than two working days warning, we hear she’s being moved into another hospital (even further away from us) for more assessment. So it’s not even clear why she’s being moved at all. They have been highly uncommunicative this whole time and their approach lacks any compassion or common sense. They absolutely do not work in the best interests of the patient. Avoid at all costs if you possibly can.

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