Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Home Care (Support to live at home provider)


Very poor communication.

Communication between SCC social care and continuing health care is unacceptable. Had informed them numerous times that money was being paid to SCC but when CHC funders was being received but kept paying. Then they send a letter demanding repayment. We'd not used the money. CHC funding needs to be reassessed - ambiguous. Wasn't clear what was happening or when funding/care was starting.