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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Regularly miss appointment times

I have regular trips to west suffolk hospital (weekly) and regularly have issues with the service. My latest experience was that my appointment was due at 12.00 but I didn't get picked up on time and then only arrived at the hospital at 2pm which meant the appointment was missed. I then had to wait until 5pm to be taken home and didn't actually get home till 7pm. Having to go through this each week is incredibly frustrating and exhausting.