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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)



Not great

My father in law was discharged from hospital after not being out of bed for 10 days and the NEPT staff just got him to the front door and wouldn't help my elderly mother in law get him in to the house, they just said they had another patient to do.

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