Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Long days

As much as I am grateful for the servcice as it gets me to and from appointments it makes the day very long as I'm picked up at around 8am and don't get back until early evening even when the appointment is at 10.30 am. One time I was forgotton too and had to contact a friend to come and pick me up from the hospital in the evening.