Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


I was sliding around on the seat

I was transported from Ipswich hospital to Felixstowe hospital by the transport ambulance about 9 or 10pm in the evening, I was put in a seat but they didnt strap me in at all, I was astonished and shocked, I could feel my bottom kept sliding around on the seat, I felt unsafe and at times I was frightened. This happened at the end of August 2023.