Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Was told I couldnt use the service

I am in my late 80's and I had a medical procedure to have done at the hospital, I am usually quite independent but I wasn't sure that I would be feeling 100 % after the colonoscopy procedure so I thought I would ask for help. They asked me lots of questions and one of them was do I drive and I said 'yes'. They said that I could choose to drive myself, I was taken aback and it didn't seem right that this was the outcome.