Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Fantastic

Its a fantastic service to have available but they are very long days and when you feel unwell that is very difficult to cope with. I was able to go with my mum as her carer and there was no issue with that but as it wouldn't be a long term option so we've had to purchase a suitable car.