Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Good service

There can be long waits especially if I am being picked up by an ambulance but when it is a car it's much quicker and so much less hanging around and they have even waited while I've had my appointment so we've left very quickly after the appointment.