Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Good service

Recently I've started using the service and its been great. I've been picked up 3 times so far, each has been in good time to get to my appointments on time. After my appointments staff then let them know I'm finished and on two occasions I've been picked up from the department waiting room with in 10 minutes. I was quite relieved that I was dropped off at Colchester, the parking and distance to walk to the hospital looked like quite a trek.