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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Transport went to the wrong address

I needed transport for diabetic foot clinic appointment but the non emergency ambulance was sent to the wrong address and they wouldn't send anything else to pick me up. I had to make a new appointment and arrange another ambulance to pick me up.