Excellent
Called NEPTS to arrange transport for my husband on many occasions and it has all worked well, caring staff. However on one occasion when going to Addenbrookes he was picked up at 8.0 but did not arrive until 11.55 which was after his appointment time. Therefore he also missed his homeward journey which was booked at 11.45. In the end he started his journey at 15.50 and got home at 17.25 which made it a very long day.