• Home
  • About Us
    • Meet the Team
  • News & Events
    • Events
  • Page Builder
  • Category Boxes Page
  • Tabbed page
  • Useful links
  • Contact
  • Home
  • About Us
    • Meet the Team
  • News & Events
    • Events
  • Page Builder
  • Category Boxes Page
  • Tabbed page
  • Useful links
  • Contact

Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Your response is being submitted, please wait...

Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)



Staff are friendly but waiting times are far too long

The staff are excellent and friendly. The service is so oversbscribed that people wait hours to be collected and taken home again. My father spent 7 hours sitting in a wheelchair for a 45 minute appointment. This resulted in a three month hospital stay. Regular waiting time over 5 hours

Website and Digital Marketing by White Bear
  • Privacy Policy
  • Terms & Conditions
  • Sitemap
  • Call Us 0800 ### ####