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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Poor communnication

Hospital transport booked for appointment time of 11 am, advised to be ready for collection from 9 am. When transport had not arrived by 10:30 am, rang hospital transport who confirmed that it was booked and also confirmed they are aware the appointment was at 11 am. At 12:20, after a phone call from the clinic to hospital, We were informed that although central booking had a record of the booking it was not on the driver's records. Hospital clinic will rearrange appointment. Resident in question waited for 3 hours for transport to turn up.