Resident missed an important appointment
The hospital transport was an hour late picking our resident up for her appointment meaning that she missed her appointment for the second time. The resident was very distressed as she had been waiting for two hours (as advised by the transport company) and then a further hour, she was collected only to be told that the clinic would then not see her. The ambulance service advised that they had called the clinic and told them she would be late and that they would still see her but they didn't!! She was very upset and so were her relatives