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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


The system was quite ridiculous

The system for getting my hospital transport from Melton to Papworth was rather ridiculous. As I can drive (but only very locally as I am in my 80's). I was told I cannot have transport. Yet my appointment stated I must not drive or cycle to or from the appointment. I had to send them proof as they did not believe me. After that I had to call another number and they sent a letter through for the transport. 2 days before going to Papworth I called just to double check and they said I was not on their system. I then had to call another number and they said that someone from Diss would be getting me. They said they're doing one more job for an airport run. I was surprised at the cost to the NHS for this.