Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Vehicle change not for better

I have used this service many times over the years. I have noticed the vehicles have changed recently, and being in a wheelchair the system for securing me does not work as well as the previous vehicles. I do not find the journey very comfortable.