Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Needs to be better coordinated

We use this service regularly for residents. The coordination of pickups could be much better. For example: Today we have an appointment at 11am. We were picked up at 9.45am, and it only takes 5 minutes to get to the surgery. We have had to sit for more than an hour and half, then it will most like be the same when they are called after the appointment. We can be out of the home for 3-4 hours just for a 5 minute appointment.