Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Non-Emergency Patient Transport Service (NEPTS)


Used once, never again

Had to use after operation on foot meaning I could not drive. They were 2 hours late getting me. I rang many times trying to find out where they were and no one answered. Thankfully the hospital still accepted me in, but they were put out by the lateness. I now rely on family to transport me as completely put off by this experience.