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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk out of hours



As Parish Nurse with a Palliative Care client

I needed to contact out of hours service on 2 consecutive nights and had to wait for up to 3 hours for community nurse and GP visits for pain relief for an end of life patient. I was appalled to realise that there were only 1 pair of nurses on duty for the whole of Suffolk o the first night, and only 1 doctor on duty each night.

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