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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Suffolk out of hours


Not great

We were told by out of hours in the early hours of the morning that a doctor would not be with mum before 7am so we left to get some sleep. When we arrived at 6.30 we found out that the doctor had visited twice but had been unable to get in because we were not there. So much time was wasted and it delayed the visit to mum because they removed her from the list as we hadn't answered the door. We then had to wait til a lot later for the doctor to come out.