Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk out of hours


Always calm, reassuring and helpful

My family have had to visit out-of-hours GPs on several occasions and each time I have been impressed by the quality of care. The doctors take time to understand the problem and never dismiss our feelings/concerns. I always leave feeling that I made the right decision to call 111 (and then visit the out-of-hours GP), despite initial concerns that I might be wasting their time.