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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Suffolk Paediatrics Services



Assessment appointment

This feedback is in relation to the assessment appointment we had recently and not about the issues we had actually getting it! We saw a new Pediatrician for a second appointment where they had said they may be able to provide a diagnosis. This was achieved at this appointment and I felt assured that things were done thoroughly. The things I feel could be improved, is the room itself. It is not very engaging for a child who is potentially on the spectrum. The waiting area has a sensory wall, and I feel they are missing a trick not having those kinds of things in rooms to really engage a child and see them in a fuller sense. Sitting a child in a white room at a small table on a hard chair to talk to someone they do not know is not going to give a true picture of the child as they will not be at ease at all. If these are specialists in this area, I would think that they would be able want a better environment than that. The pediatrician was patient and kind to us both. I felt they had read the reports in advance that had been sent in along with the previous report from the first appointment we had had with a different pediatrician.

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