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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Swan Pharmacy


Overall, staff are excellent.

Overall, staff here are excellent, however there are a few individuals, both receptionists and GPs who come across curt or dismissive, which may well be unintentional. If you require an emergency appointment they have an excellent system and fit you in wherever they possibly can. Routine appointments needs work...the automated phone system has been down for 3 weeks. It is also much improved now doctors can book their own follow-up appointments. More time to listen to patient concerns would be helpful even if they are being overly anxious, as they feel listened to and they are more likely to feel reassured by way of explanation.