Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Pharmacy


Good respectful, personable GPs

I do feel the GPs are very good here, I find them respectful and personable. I tend to book in advance to get the same doctor unless it is an emergency. I do find the staff very friendly. You do have to wait at appointments, sometimes up to an hour. I do feel that the GP gives lots of time to me, and I don't feel rushed. I am very pleased with this surgery and would not change anything.