Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Econsult categories not relevant

I used econsult as encouraged and needed advice and a review but none of the categories seemed appropriate so I ended up being asked to call the surgery anyway. I was on hold for a while but was given an appointment quickly and I'm seeing the clinician I wanted to see. I wonder if it would be possible to be sent a link to a booking system instead of being asked to call the surgery to get an appointment, that way you can choose an appointment that works best.