Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Continuity of care is important

I do miss having face to face appointments and wonder if a video chat would be a possible option instead. Continuity of care is incredibly important when you have complicated health conditions but throughout covid I saw different people each time and it was difficult as they have differing views. I now see the same doctor which is great and helps so much. The doctor has been so good supporting me and booking appointments regularly.