Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Always very good

E consult works ok for me but the drop down menu isn't great and could do with being improved to make it more user friendly. I can get appointments when I need them but when I had blood tests recently the process around the results wasn't explained so I expected a call but after waiting a while I called the surgery to ask for the results.