Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Very good at the moment

The phones are busy but the mix of telephone and face to face appointments works really well. I like that there is good continuity with the doctors as this really helps. My child has a learning disability, she hadn't had an annual review but its now been done and it was a really great experience which was done to the member of staff who did it.