Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Good but...

The care and access more recently has been very good and I find that the triage process in place works well for general appointments but the end of life care a family member received was lacking in care and compassion which was very disappointing. When the doctor arrived they didn't ask for them by name just called them the patient and the visit was done in a cold manner which was really disappointing.