Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Asthma and diabetes review

This was my first review since before the pandemic. The letter advising me to book a review with a nurse was a bit generic but worked ok. I had no problem booking the review or getting my blood test at the hospital. I was greeted appropriately by the member of staff on reception when I arrived and I was seen on time by the nurse. The nurse was polite knowledgeable and communicated clearly when she took blood pressure and check foot sensitivity. Very good. In retrospect it might have been better if I had been given my blood test results but I didn't ask for them so in part it was my fault.