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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery



Amazing physician associate

All staff at forest surgery , including the receptionists are an asset to this service they are kind , caring , knowledgable and compassionate. The service I have received from this practice has been exemplary. In particular one of the physician associates who has taken time to build a rapport and has responded to my needs empathetically, thoroughly and timely whilst taking the time to listen , and actually hear what is being said. I have taken a lot of the surgery’s time the past year and I am so grateful to every single contact I have had at Forrest surgery. You have continued to operate in an inspirational manner throughout this pandemic and are a credit to the wider community. I am truly grateful to be under your care. Thank you

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