Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Swan Surgery


Came In for my cervical screening & follow up

I booked in to see a nurse for my screening, I checked in 5 early. Waited and waited so 10mins past my appointment and received a text saying I has missed my appointment! Went up to reception who was fantastic but the nurse would not see me even thou she was standing in dispensary. I took time off work to come to this appointment now I have to make another and being a screening it takes some building up to because it’s not some pleasant thing! Second thing, I’m under care of addenbrooks and they have written to my gp to request prescription and we now nearly two weeks down and they still have not done it Despite having the letter the same day. Which is just delaying my start date. Swan surgery used to be so good but now it’s gone down massively. I work in a Gp surgery so i know how busy it gets. I recommend that if someone DNA it’s always a good idear to check the waiting room just incase they are there.