Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Impossible to ever get through on the phone

Several times I have tried to call the surgery, however, I work full time, only get a 30mins for lunch. Today when I rang in my lunch hour I was number 10 in the queue. Why is it that the surgery is no longer open on Saturday at the least for admin or the pharmacy. For someone who works full time, it makes getting to the surgery very difficult and when you cannot speak on the phone it is very frustrating.