Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


More difficult than used to be

It's more difficult than it used to be to see someone face to face. I've called for an appointment only to be told to call back the next day when there were no appointments left. When this happened today reception advised I should call 111 and they then arranged for me to have an appointment later that morning at the surgery, even though I told them exactly the same information as I told reception. I've also submitted an econsult which said I needed to be seen and to call the surgery but I've then been given a face to face appointment in a couple of weeks.