Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Telephone consults

I have had two phone consults with GPs at the practice and I have been so pleasantly surprised by the obvious effort and care they put into their jobs. Other GP practices I have been to have often felt like they are simply trying to give you the quickest solution to get rid of you, but I found that here they put in time in to talk me through different options and solutions and made me feel like they genuinely cared. Thank you!!