Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Advised to call 111

I called this morning at 8am but there were no appointments available by the time I spoke to reception, so they advised me to call 111 who immediately offered me an appointment at my own surgery with in 2 hrs. I've seen a different doctor but have been very happy with the care I received. I would like to be able to see my own GP more often as I believe the continuity is beneficial to my care. Although it worked very well this morning I did have to go through 111 to get the appointment I needed.