Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Good

Had an econsult last week and a call yesterday and then invited in to see the doctor today and happy with how its all worked. The staff are good when you do see them but I do feel there are certain circumstances when having a phone call from a doctor is just not necessary and you should be given an appointment with them straight away. Having said that I have always been seen when I've needed to, its just a bit more hassle having the call back. The children have always been seen on the the day of calling which is good.