Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


A nice surgery

I've recently moved to the surgery and so far all the staff have been nice and I've found getting appointments or prescriptions quick and easy to do. I've been able to see the mental health link worker face to face but you do have to wait over a month, by phone it may be 1-2 weeks to chat to them and that can feel a long time.