Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Swan Surgery


A very good surgery

It's a very good surgery its just a bit difficult getting through on the phone and I've waited 1/2 an hour. Once through they are all very good and staff are lovely. I have used econsult but I prefer to call up and book an appointment rather than wait a couple of days for a response. The doctors and nurses are very helpful and friendly when you see them.