Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Swan Surgery


Absolutely no continuity of service

When I used to be able to see the same doctor all was well. Now it is an impossibility to see the same doctor twice and I have seen a different doctor, or non doctor every time since Covid. The first appointment I can have is 11 August with yet another doctor I don’t know, or I can ring in every morning at 8.00 for the chance of a same day appointment. I am the sole carer for my husband so this is an impossibility for me as I cannot leave him at a moment’s notice. I am more than unhappy with the service I have received and would have hoped for something a little more reassuring as I am in my 70s, a full time carer without any help for my husband and am finding this lack of continuity extremely distressing.