Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Swan Surgery


Had to wait 45mins for appointment

Got to surgery at 8.35 am for appointment at 8.45am. I had to wait about 40mins after appointment time. I asked at reception on two occasions and was told Nurse had a problem with her login on computer ( which is understandable) I fully understand that the Surgery has had a vast increase in patients numbers. Going forward would it be a good idea for Nurse/Dr to inform reception staff they could pass information to patients if problems occur. My Nurse did apologies for delay, this is just to make you aware of how frustrating it is from a patients point.