Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Busy phones

The phones are very busy but I explained what the issue was and was given an appointment with a doctor. I've used econsult for other issues but for more urgent things I feel it is better to call the surgery as the advice is that you may have to wait up to 48 hours (working days) which gives me less confidence that I'll be dealt with quickly and therefore I prefer to call.