Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Lovely surgery

Its a lovely surgery but hard to get an appointment, it's taken 6 weeks to get this one with a specific doctor. I do prefer to see the same doctor if at all possible. Although I've waited 6 weeks I'm now seeing someone different anyway due to unforeseen circumstances. I just find that when you see someone different each time you have to go over your history. The doctor I saw today was brilliant and very supportive so it's all worked out well. When I've used econsult in the past to contact the surgery I was told an appointment was arranged but when I've turned up there have been no records so I've lost confidence in the system now and prefer to call.